Powerful Ticketing Dashboard

Sail Through All Your Customer Queries Smoothly. Create Help Desk Tickets for It, Support & HR

RSoft Technologies

Ticket Management System?

Customers and potential prospects reach customer service representatives to discuss and resolve queries through multiple channels of communication. Each incoming conversation is registered as a ticket to streamline the process of customer support service. Raise tickets, track progress, resolve issues, and close tickets effortlessly with our robust helpdesk ticketing system software.

Managing a large number of tickets can be hard and tedious, a smart ticket management system does just that. It consolidates tickets from various sources, integrates multiple communication channels and classifies them into categories of priority so that agents can strategize and work accordingly.

Make it easy to manage customer interaction

This could be beginning of a beautiful relationship.

Ticket Management Features

This ticketing system can be used by any companies including service management, house keeping, water purifier companies, Ac service companies, etc.

RSoft Technologies

With this feature, you can configure timers to measure the time your tickets spend in various states. Then, SLAs and escalation rules can be set up or modified based on your real-world performance rather than ill-fitting industry standards.

  • AMC Management
  • Record all call & convert as tickets
  • iOS and Android Mobile App Ticketing
  • Feedback Rating for Good to Great Service
  • Convert emails to tickets.
  • Seamless Integrations
  • Customer Portal Ticketing
  • Dynamic Timers As per your SOP

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