Empower Your Business with Our Cloud Telephony Solutions

RSoft Helps you Manage Business Calls Professionally & Efficiently. Get started in minutes. Scale on-demand. Access Real-time Data.

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Our Cloud Telephony Solutions

RSoft has designed uniting the features more than a Cloud Telephony. With this, uphold and track the functionalities of all the employees of every department of an Organization in 360-degree angle. It automates the complete communication of all employee roles of an Organisation as we have given high probability to integrate tools such as Web Chat, Ticketing, HRM, CRM Apps, SMS and Email etc.

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A User-Friendly Dashboard That Has Diverse Smart Features For Intelligent Monitoring

A dashboard should be wise and that’s what you get with Servetel. You can easily monitor live agents and check the campaign status and ongoing activities across various departments. Our dashboard features an easy and intuitive menu, so you don’t need any training. Once installed, you are immediately good to go.

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RSoft Technologies

Ensure A Stable and Efficient Communication Between Your Customers and Your Business.

What Is Cloud Telephony?

Cloud telephony is the technology that moves your business phone system to the cloud.

Toll Free Number

Gain brand reputation & more calls that are free for customers to reach.

Virtual Number

Affordable mobile numbers for business, desinged to simplify campaign tracking.

IVR Calls

Interactive Voice Response to handle calls with reduced human dependency.

Missed Call Service

Run multiple missed call campaigns and get connected with customers at no cost.

Voice Broadcasting

Convey voice messages to a huge audience – effectively & effortlessly.

Empowering Businesses With Power-Packed Features

Call Recording

Record all the business calls are received. Use the recordings to improve the quality of your service or for future reference.

Smart Call Routing

Route calls to specific departments intelligently so that your customers have a flawless call experience.

IVR Solution

Smart IVR Solution interacts with customers and re-route calls intelligently to the required departments.

SMS Alerts

Customized SMS alerts for call end SMS. Lets you reach customers even after the call has finished.

Welcome Greeting

Greet your callers with a message when they call your help desk. Customize the greeting for new caller or an existing caller.

In Call Transfer

Lets your agents transfer call to a different department while being in a call. It helps solve customer queries more effectively

CRM Integration

Integrate VAgent with any of your existing CRM for a fluent experience in handling your calls and managing your business.

Agent Scheduling

Schedule the call routing over IVR to agents based on their roster availability for days and shift timing

Live Call Tracking

It showing all the calls running at a certain time so that you can track & manage your free and busy agents.

Parallel Ringing

Let all your agents receive calls parallely. Agent whosoever is free can get in touch with the customer and never miss a lead.

Voicemail

Let customers leave a voicemail when your agents are unavailable to receive calls during non office hours or holidays

Set Business Timings

Receive Calls only in your business hours and working days, take Voicemails on rest of the days so that no lead is missed.

Why Choose RSoft Cloud Communication

Best-in-Market Pricing

Get high-quality cloud telephony suite with minimal effort and cost investment

Uptime Guarantee

Servetel offers 99.99% SLA-backed uptime with N+1 redundant infrastructure

End-to-End Customer Service

From research to post-purchase assistance, we ensure hassle-free customer service at every step.

24*7 Customer Support

Get uninterrupted live assistance from our product experts over email, chat and call.

API Integrations

Innovate your business solutions with CRM and other third-party application integration.

Cloud Telephony Suite

Get access to fully functional cloud telephony suite along with free SMS & call credits.

Customer Testimonials