What is Cloud Telephony IVR

13 May 2022
By Admin

What is Cloud Telephony IVR

Cloud telephony , also known as hosted telephony, is a way of transporting your phone system to the cloud. Unlike conventional PBX systems, the Virtual EPABX system does not require any infrastructure to be launched.

Cloud telephony has several advantages over conventional PBX systems. But first, let's take a look at the many Cloud telephony technologies that businesses employ to improve the efficiency of their interactions.

So if you're not utilizing cloud telephony or aren't getting the most out of it, believe me when I say you're falling past your competition and missing out on such a lot of money. It's far easier and less expensive to migrate to Cloud telephony than to keep your old PBX system up and running.

Business entails a strong desire to grow your company and make money. Cloud telephony can help you realize your goal of "earning while you snooze."

An IVR allows you to answer all of your company calls 24 hours a day, seven days a week. All of your clients' calls will be addressed, regardless of what time zone they are calling from. Following hours, calls will be sent to the agent who has been designated to take calls for that period of time. Even if your agent is sleeping, your voicemail will take care of the customers by storing their messages.

Reasons to use Cloud Telephony IVR

Would it really be necessary to have a phone system that goes to sleep when you leave work? Most certainly, not.

You may use a Virtual Number to link numerous different company numbers to one phone number. When contacting your company number, callers may quickly select their preferred area, dialect, or other needs. This will put them in touch with an agent who works in that area or is bilingual.

Don't let your business's location or language get in the way of success.

An IVR operates as a virtual receptionist, routing your business calls to the appropriate department or representative as quickly as possible. Furthermore, a large call volume has little effect on its efficiency. So, even if it's high season, your company can provide the greatest customer service.

Would you ever want your representative to utilize wired landlines merely because it's a business call or because they're performing their work in this digital era of mobile handsets?

Cloud-based IVR allows you to direct all of your company calls to the appropriate agents' Smartphone’s, regardless of their location. This does not indicate that you have lost track of activities or accessibility. Cloud telephony makes it easier to stay organized.

Allow your agents to work in comfort by releasing their chains.

Do you put your faith in your salespeople when it comes to allocating your marketing spend? Don’t. Evaluating the return on investment (ROI) of your marketing campaigns is just as critical as analyzing the ROI of other company processes. Then you'd have a simple way out.

You may give distinct virtual numbers to each ad campaign and measure which one generates the most calls, resulting in more leads and sales. It only takes a few clicks to get these statistics. Spend more money on your best-performing campaign next time.

Once you've got information there in front of you, don't waste time.

Having a Private Business Mind

Are your agents or clients afraid of losing their employment if they expose their true identities? Allowing someone's privacy to interfere with your commercial earnings is not a good idea.

All incoming and outgoing business calls are masked via the call masking function. This implies that when a customer calls, the agent cannot see the customer's number, and when the customer calls, the agent can really see the customer's number. The genuine number is replaced by a transient flushable number.

After their job is done, leave your agents and clients alone. Make privacy one of your top priorities in the workplace. Your customer service employees are swamped with calls. As a result, do not even drop them scrambling to obtain client information while the caller waits.

Introduce Priority for Your Customers

Whenever a client contacts, CRM integration allows you to view all of the customers ’ data in one location, including past inquiries, issues, chats summaries, phone records, and any other events that have occurred. It would not only assist your caller provide a more unique experience for your consumers, but it will also drastically cut customer response times. Your company's success is defined by the quality of its customer service. It's just as critical as creating a high-quality product.

You're probably aware of a number of Cloud telephony features. You also recognize the need of putting them in place before the opportunity cost surpasses your revenues.

Here is a complete list of all of the characteristics you should keep in mind.

Call Tracking

Call Recording

Call Masking

Analytical Reports

Automated Database

24/7 Customer Support

Virtual Receptionist

Remarketing