Cloud telephony, also known as hosted telephony, is a way of transporting your phone system to the cloud. Unlike conventional PBX systems, the Virtual EPABX system does not require any infrastructure to be launched.
Cloud telephony has several advantages over conventional PBX systems. But first, let's take a look at the many cloud telephony technologies that businesses employ to improve the efficiency of their interactions.
So if you're not utilizing cloud telephony or aren't getting the most out of it, believe me when I say you're falling past your competition and missing out on such a lot of money. It's far easier and less expensive to migrate to cloud telephony than to keep your old PBX system up and running.
Business entails a strong desire to grow your company and make money. Cloud telephony can help you realize your goal of "earning while you snooze."
An IVR allows you to answer all of your company calls 24 hours a day, seven days a week. All of your clients' calls will be addressed, regardless of what time zone they are calling from. Following hours, calls will be sent to the agent who has been designated to take calls for that period of time. Even if your agent is sleeping, your voicemail will take care of the customers by storing their messages.
Reasons to use Cloud Telephony IVR
Would it really be necessary to have a phone system that goes to sleep when you leave work? Most certainly, not.
Having a Private Business Mind
Are your agents or clients afraid of losing their employment if they expose their true identities? Allowing someone's privacy to interfere with your commercial earnings is not a good idea.
All incoming and outgoing business calls are masked via the call masking function. This implies that when a customer calls, the agent cannot see the customer's number, and when the customer calls, the agent can really see the customer's number. The genuine number is replaced by a transient flushable number.
After their job is done, leave your agents and clients alone. Make privacy one of your top priorities in the workplace. Your customer service employees are swamped with calls. As a result, do not even drop them scrambling to obtain client information while the caller waits.
Introduce Priority for Your Customers
Whenever a client contacts, CRM integration allows you to view all of the customers ’ data in one location, including past inquiries, issues, chats summaries, phone records, and any other events that have occurred. It would not only assist your caller provide a more unique experience for your consumers, but it will also drastically cut customer response times. Your company's success is defined by the quality of its customer service. It's just as critical as creating a high-quality product.
You're probably aware of a number of cloud telephony features. You also recognize the need of putting them in place before the opportunity cost surpasses your revenues.
Here is a complete list of all of the characteristics you should keep in mind.
It's only a matter of time until cloud telephony becomes a reality