Click to Call
This innovative feature is being designed and majorly linked to web applications and CRM dependently with two numbers which are business and Customer number. Click to Call requisition processed to connect in real time for bridging the gap between the organization and the client. Click to connect is beneficial and can connect the call as described below
- By entering number in direct connection to the desired number.
- Through API to relating to a predetermined database.
- IVR service integration and configuration is possible to connect to the desired department like press-1 for Sales, press-2 for Support etc.,
- Call forwarding applies as per the Agents availability or configurable forward option on Mobile Number
- Auto response channels are initiated as acknowledgement via SMS, Voice and Email.
- Post Call Survey to gain insights of customer satisfaction.