Missed Call

Missed call service is the best cost-effective way for the businesses. Missed Call service is an Inbound Solution. Once Missed Call alert comes in, it gets disconnected after two rings automatically and displays in the dashboard given. Entire Missed Call Alerts are captured in the panel that are hit with in a second. Thorough requirement of the customer is known easily through this mechanism.

Office24by7 furnished Missed Call Services incorporating diverse components in it to enrich business reachability and to establish communication pipelines of businesses. Based on the analysis and the professional need, Missed Call Services are being added with two more solutions as described below.


Missed Call Reply

The purpose of the Missed Call Reply is to facilitate the acknowledgement to the customer for the given Missed Call. As soon as call initiated, it gets disconnected after a ring and the number is captured in the dashboard promptly. Thus, the received number is acknowledged by a pre-recorded voice call or through a SMS as an auto response which will be originated from gate way as programmed. SMS & Voice is also communal. Also, we provide API provision to configure to any CRM application.

  • SMS, Email and Voice Call is communal as an acknowledgement
  • Short URL assimilation in SMS and Email to add Image, Audio and Video dynamically.

Announcement

At times customer gets confused by call disconnect as per the logic Missed Call Service. Hence, we provide a competency in the form of a short message which will be publicized as soon as Call gets connected saying that Thanks for calling, our agent will get in touch with you shortly. Even after short message, if customer wanted to send an acknowledgement, it can be sent either via SMS or Voice Call

  • Missed Call Alert - Announcement helps to give a clarity of Missed Call disconnection
  • Toll-free incoming call cost is expensive. Announcement service is useful as same as Toll-free to reduce the costing
  • Existing Toll-free numbers are convertible in accordance with Customer
  • Existing Toll-free numbers are convertible in accordance with Customer