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Service Management

CRM Service Management

Service Management System

RSoft's integrated customer service management solution gives you a 360-degree view of customers-helping to improve customer satisfaction, attract new customers and lower service costs.


Benefits

  • Increase customer satisfaction
  • Reduce costs with effective self service
  • Increase efficiency & Productivity
  • Drive incremental revenue
  • After Sales Service and Maintenance
  • Annual MaintenanceManagement

Customer service management Features

Case Management

Expedite resolutions by assigning, managing, and routing customer support cases across multiple communications channels

Customer Portal

Provide your customers with highly personalized and interactive service on the portal—boosting customer satisfaction and retention.

Time Tracking

Ensure better visibility into case management with time tracking directly tied to the customer record.

Complete CRM Software