Supercharge Your Automotive Business
There are few industrial sectors as dynamic as the automotive industry. Car dealerships have to demonstrate outstanding customer service and competency if they want to stay ahead of their competition.
Your CRM software requirements
- Effective sales support.
- Manage service and customer appointments.
- Increase your customer satisfaction so that you can retain existing customers and win new customers by word-of-mouth.
Features of Automotive CRM Solution
You can merge duplicates at the touch of a button, and the program will automatically notify you if any of the information entered is incorrect, missing or inconsistent. You can also enhance your address data with information from external reference databases.
It shows a chronological list of all activities, documents, correspondence, projects and ERP receipts. All information is stored in a central database which can be accessed by all authorized personnel, ensuring authentic and convincing communication.
The sales dashboard lets you keep track of your sales at all times. The dashboard displays all documents, addresses, appointments, tasks, follow-ups, phone calls, sales reports and documents.
Tasks and Complaints
This CRM solution lets you keep an eye on all tasks. You can delegate and monitor tasks and once they have been completed, you can then create follow-ups. The sophisticated filter allows you to sort and display tasks by due date, person responsible, and so on.
The smart "caller ID" feature enables you to see who is calling before you even pick up the phone. Calls are automatically logged & linked with the address. Phone numbers that have not been registered in your system can be cross-referenced with an external provider.
You can analyze your customer contacts, the success of marketing campaigns, and so on. Almost any type of data can be analyzed; for example, sales opportunities according to customers, products or particular brands.
Benefits of CRM Can Bring to Automotive Industry
Customer Relationship Management solutions will undoubtedly develop system approach to customer relations. Instead of a general development, marketing and dealer teams get a big boost for improving their job and for increasing payoffs. With CRM system in automotive sphere one is likely to:
- Have an access to complete customer information anytime
- Contact a client on the right time in the right place with a proposal the one can be interested in
- Plan further acts according to analytical data
- Change marketing activities on the base of analytical reports
- Improve processing data rate
- Remain aware of internal working process.
What Our Customers Saying
RSoft Handles our 60+ Service Engineers Daily schedule, customer issue & align exactly as per our SOP. We are able to handle our customers issues seamless based on priority & without forgetting anyone. Now our clients are happy and so our staff without having much pressure like before.
We grew up with RSoft, We started with just 3 staff and in a few years we have 5 branches and 50+ employees using RSoft ticketing management system. RSoft handles our entire business smoothly and keeping our customers in mind