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Frequently Asked Question (FAQ)

What is CRM?

CRM

CRM stands for Customer Relationship Management and it refers to a set of software programs or apps that let companies keep track of everything they do with their existing and potential customers.

At the simplest level, CRM software lets you keep track of all the contact information for these customers. Who are the customers, what are they buying, how often are they buying etc.

What can CRM do For Me

A CRM system helps you recognize customers and prospective customers, understand their preferences, appreciate their needs and respond to their requests quickly, effectively and efficiently. It enables you to track, organize, and use information so that you offer a more personalized and tailored experience.

What are our charges

The charges for the application are users and plan based. The charges paid are for total users purchased and for the duration which is set by the plan. All billing is done based on the plan duration (monthly, quarterly, half-yearly, annually).

Your account will be accessible with an active paid subscription and you can renew your account as per your billing cycle.

Are CRM Systems Expensive

CRM is not expensive and considering the ROI it would bring you, it is bound to pay for itself within a few months if not within a few weeks.

When it comes to the cost of CRM, there are some really expensive solutions and other not so costly ones. In reality, the biggest cost is not so much a monetary one, but integration and effort. You need to invest more time and effort to make the system work for you. The app itself is not that pricey.

What is the security offered by us for your account

Your account credentials are encrypted and is not accessible even by the employees of RSoft. All the data pertaining to your account is accessible only with the validated user id and password and the data held in your account is stored safely and is not accessible in any other formats.

What are consulting charges

The consulting charges is as described in the plan for consulting and is subjective to change without prior notice. Although the purchased consulting plan as per the order will entitle to the charges mentioned in the order.

What is the training offered by us to use the application at RSoftcrm

All training for the application JBCRM and the 'marketing and sales consulting program' will be handled by authorised trainers and the terms for the training is separately offered in the consulting packages.

Trainings are limited to one time training and additional on-demand training is offered at applicable charges.

What is the backup solution offered fot the data

The back-up of the information is stored in the server at regular intervals for mitigating emergencies and incase of any hardware failure or natural circumstances this data will be used to restore your information. By no means is this information available to general use and we assure the security and privacy of the data as per our privacy policy.

What are the payment options available for purchasing the subscription

We offer both online and offline payment methods for purchasing our packages, all payments are subjective to 100% initial payment. The application subscription payment is inclusive of taxes and the 'marketing and sales consulting' subscription is exclusive of taxes, additional taxes as per the state laws will be applicable on this service.

Do we have any stand alone solution

We offer stand alone solution in the form of customised application package, the costing of which is based on the customisation, development, testing, hardware(if applicable), implementation and delivery charges as per the time of purchase.

How the updates charged

All our packages are offered with 100% free life time updates. With an active subscription, all the new features released to improve the application and its functionality along with new features to improve to utility of the application is offered to all customers free of charge.

What is our renewal policy

All accounts after completion of the account cycle is subjective to renewal, the renewal cycle is as per the billing plan chosen from the date of purchase. Renewal reminders will be sent out by phone or email subjective to which the renewal payment has to be made to continue the services. On failure of renewal the account will not be accessible, the data previously entered into the account will retained for 45 days from the date of inactivity, extending to it will be deleted from our servers.

What is our privacy policy

Please check our detailed privacy policy page.

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