A Leading Architecture Products Manufacturing company in India running business since 1989, having 7 Showrooms and 10+ Locations factory wanted to automate their entire business and make every process transparent to the management.
Customer was already using excel which was very difficult for them to manage as the data is not accurate and live. Every time they wanted to see some report, they have to spend 1-2 days to collate data from all branches and concatenate them and get the approximate data. They needed software which will help them to handle the day to day activities of the business across all showrooms and the critical reports they want to run the business with 65+ employees. They have already gone through another vendor before 6 months but could not fulfil their requirement, and delivery was not matching their requirements.
RSoft Team went to their business directly and sat with them to understand how they run the business. We clearly recorded each and every step of their business and created a flow or process and confirmed the same with the client. Within 20 days we were able to incorporate the flow in the RSoft CRM from Leads, Opportunities, Customers, Quotes, Orders, Sales Orders, Activities, Payments and Delivery.
Initially we implemented the software in 1 showroom and closely worked with them to get their suggestions and hiccups. Once after a week the software is ready to be implemented in all stores. We have weekly reviews and meetings with different levels of the users to understand their challenges and make the software as better as possible. Within 30 days from the date implementation as the suggestions, bugs, reports and process alignment has been completed.
“We are happy as the project goal was achieved just in a few months and we were able to see the clear picture of our organisation in a single view. Reports are exactly the way we wanted and moreover live dashboard shows what we need to see. Permissions were given based on the roles and levels, which gives clear boundary for each and every staffs. More over RSoft is affordable, quick, and support team is really supportive all through the process and still. Any business more than 5 people I would recommend you to use RSoft, so that RSoft manages your business and you can focus on your core area to grow up your business.”
Director - Artisticks Artforum Private Limited
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